Refund and Cancellation Policy

Effective date: September 30, 2026

Nordihaus LLC · 75 E 3rd St, Sheridan, WY 82801, United States · info@nordihaus.de

1. Introduction

This Refund and Cancellation Policy explains how payments, renewals, cancellations, withdrawals, and refunds work for the paid services offered by Nordihaus LLC ("Nordihaus," "we," "us," or "our") through our website at https://nordihaus.de (the "Services").

This policy applies to purchases of the Nordi+ membership and of listing packages for property sellers. Nothing in this policy limits any mandatory rights you have as a consumer under the laws of your country of residence.

2. Overview of Our Services and Plans

Our Services consist of an online platform that provides German-language information about property for sale in Sweden. We offer the following plans and packages:

  • Basic: free access to the basic property catalog, search filters, a user account, and email notifications about new listings. No payment is required.
  • Nordi+ Monthly: a paid membership billed monthly that renews automatically each month until cancelled. It can be cancelled at any time, with no minimum term.
  • Nordi+ 3-Month Pass: a one-time payment for 3 months of Nordi+ access. It ends automatically at the end of the 3-month period and does not renew.
  • Listing packages for sellers: one-time payments for publishing a property listing on the Services for a fixed period. The "Basis" and "Hervorgehoben" (Featured) packages run for 3 months, and the "Jahrespaket" (Annual Package) runs for 12 months. Listing packages do not renew automatically.
  • Real estate agents and agencies: for multiple listings, individual arrangements may be agreed with us in writing. Where such an arrangement contains its own payment or refund terms, those terms apply to it.

The features, current prices, and duration of each plan and package are shown on our pricing page at https://nordihaus.de/en/pricing, on our listing page at https://nordihaus.de/en/list-your-property, and at checkout before you complete your purchase. Prices are stated in euros (EUR) unless otherwise indicated at checkout.

We do not act as a real estate broker, and we do not charge commissions on property sales.

3. Payment and Billing

Payments are processed through third-party payment processors and financial institutions. We accept credit and debit cards, processed by Stripe. Bank transfers (ACH or wire) are accepted only where agreed with us in writing. The payment options available for a specific purchase are shown at checkout or agreed with us in advance.

  • Time of charge: payment is charged immediately when you complete your order.
  • Nordi+ Monthly renewals: the monthly fee is charged automatically at the start of each new monthly billing period, using the payment method on file, until the membership is cancelled.
  • One-time payments: the Nordi+ 3-Month Pass and listing packages are charged once. No further charges are made unless you place a new order.

Card details are processed by Stripe. We do not store full card numbers or card security codes. For more information, please see our Privacy Policy and our Payment Security page.

4. Cancelling a Nordi+ Monthly Membership

You can cancel your Nordi+ Monthly membership at any time. There is no minimum term and no cancellation fee. You can cancel in any of the following ways:

After you submit a cancellation through the cancellation page, we send you an email confirming receipt of your cancellation, including the date and time it was received.

An ordinary cancellation takes effect at the end of the current billing period. You keep access to Nordi+ features until that date, and no further monthly charges will be made. Cancelling does not trigger a refund for the current billing period, except where a refund is provided under the 14-day money-back guarantee in Section 6 or is required by law.

Where applicable law gives you the right to terminate for good cause (extraordinary termination), you may use the same cancellation page and state the reason. Any refund in that case is determined in accordance with applicable law.

5. Nordi+ 3-Month Pass

The Nordi+ 3-Month Pass is not a subscription. It ends automatically at the end of the 3-month period, and no further charges are made. You do not need to cancel it. Refunds for the 3-Month Pass are available under the 14-day money-back guarantee in Section 6 and under the statutory right of withdrawal described in Section 8, where applicable.

6. 14-Day Money-Back Guarantee for Nordi+

Both the Nordi+ Monthly membership and the Nordi+ 3-Month Pass come with a 14-day money-back guarantee.

  • Eligibility: if you request a refund within 14 days after the initial purchase of your Nordi+ Monthly membership or your Nordi+ 3-Month Pass, we will refund the full amount you paid for that purchase.
  • How to request: send your request to info@nordihaus.de from the email address associated with your account. No reason is required.
  • Effect: when the refund is issued, the membership or pass ends and access to Nordi+ features is removed.
  • Timing: refunds are processed as described in Section 9.

The money-back guarantee is provided in addition to, and does not limit, any statutory rights you may have.

7. Listing Packages for Sellers

7.1 Publication

After you order a listing package, we prepare the listing based on the link or materials you provide. We review and publish the listing within 24 hours on business days after receiving all required materials. We notify you by email once the listing is online.

7.2 Duration and Renewal

A listing remains online for the period of the purchased package (3 or 12 months), starting from publication. Listing packages do not renew automatically. We send you an email reminder seven days before the listing period ends, and you may renew by placing a new order.

7.3 Removal of a Listing

If your property is sold or you no longer wish to advertise it, please inform us at info@nordihaus.de and we will take the listing offline. Removing a listing before the end of its listing period does not entitle you to a partial refund of the package price, except where a refund is required by law, including under the statutory right of withdrawal described in Section 8.

7.4 Listings Not Published

If we do not publish a listing that has been paid for, the amount paid for that listing will be refunded in full.

8. Statutory Right of Withdrawal for Consumers in the EU and EEA

If you are a consumer residing in the European Union or the European Economic Area, you have the statutory right of withdrawal described in this section. A consumer is a natural person acting for purposes that are outside their trade, business, or profession. The statutory right of withdrawal does not apply to purchases made for business purposes, such as purchases by real estate agents or agencies.

8.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the contract was concluded.

To exercise the right of withdrawal, you must inform us (Nordihaus LLC, 75 E 3rd St, Sheridan, WY 82801, United States, email: info@nordihaus.de) of your decision to withdraw from this contract by an unequivocal statement, for example an email. You may use the model withdrawal form on our Right of Withdrawal page, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

8.2 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

If you requested that the provision of services begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you have informed us of your withdrawal, in comparison with the full coverage of the contract.

8.3 Expiry of the Right of Withdrawal

Because we begin providing our services immediately after purchase, you are asked at checkout to expressly agree that we begin performance before the end of the withdrawal period, and to acknowledge that you lose your right of withdrawal once the contract has been fully performed. The right of withdrawal expires when the service has been fully performed.

8.4 How This Applies to Our Services

  • Nordi+ Monthly and Nordi+ 3-Month Pass: if you withdraw or request a refund within 14 days after the initial purchase, you receive a full refund under our 14-day money-back guarantee in Section 6. No proportionate amount is deducted.
  • Listing packages: if you withdraw within the withdrawal period, we refund the amount paid, less a proportionate amount for the services already provided up to the time you informed us of your withdrawal, as described in Section 8.2.

9. How Refunds Are Processed

  • Method: refunds are issued to the original payment method. For card payments processed by Stripe, the refund is returned to the card used. For ACH and wire transfers, the refund is returned to the originating bank account. We may ask you to confirm the bank details needed to complete the refund.
  • Timing: we issue approved refunds without undue delay and in any event within 14 days after receiving your valid request. The time it takes for the refund to appear on your statement depends on your bank, card issuer, or payment processor.
  • Amount and currency: refunds are made in the currency of the original payment. We are not responsible for currency conversion fees or exchange rate differences charged by your bank or card issuer.
  • Confirmation: we confirm refunds by email.

10. Billing Errors and Chargebacks

If you believe you were charged in error, charged more than once, or charged after cancelling, please contact us at info@nordihaus.de and include the date and amount of the charge. We will review the matter, and any verified billing error will be refunded in full.

We encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer, as most issues can be resolved quickly. If a chargeback or payment dispute is initiated, we may provide relevant order and transaction information to the payment processor or financial institution handling the dispute.

11. Mandatory Consumer Rights

This policy does not exclude or limit any rights you have under mandatory consumer protection laws that apply to you. Where this policy conflicts with such mandatory laws, the mandatory laws prevail.

12. Dispute Resolution and Governing Law

If you have any concern about a payment, cancellation, or refund, please contact us first at info@nordihaus.de. The parties will try to resolve any dispute informally and in good faith. If a dispute cannot be resolved informally, either party may pursue the remedies available to it before a court of competent jurisdiction. The parties may also jointly agree to use mediation or arbitration for a specific dispute.

This policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts that have jurisdiction under that law.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised Effective Date. Changes do not affect purchases completed before the updated version takes effect, unless required by law.

14. Contact Us

For questions about payments, cancellations, withdrawals, or refunds, please contact us:

Nordihaus LLC
75 E 3rd St, Sheridan, WY 82801, United States
Email: info@nordihaus.de
Website: https://nordihaus.de

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